Privacy Policy
Introduction
When you use Ellan Driver, you confide in us with your data. We are focused on keeping that trust. That begins with helping you comprehend our security rehearses.
This policy portrays the data we gather, how it is utilized and shared, and your decisions in regards to this data.
Data collection and use
Scope
This Policy applies to user of Ellan Driver services anywhere in the world, including user of Ellan Driver applications, websites, highlights or different services.
This Policy depicts how Ellan Driver and its partners gather and utilize individual data to give our services.
This Policy explicitly applies to:
Drivers: user who give transport independently or through accomplice transport organizations to deliver food.
Riders : users who request for the ride to travel.
This policy likewise applies to the individuals who furnish data to Ellan Driver regarding an application to utilize our services, or whose data Ellan Driver generally gets regarding its services.
The practices portrayed in this policy are liable to appropriate laws in the spots in which we work. This implies we just take part in the practices portrayed in this policy in a specific nation or area whenever allowed under the laws of those spots. If you don't mind get in touch with us in the event that you have inquiries on our practices in your nation or area.
Data controller
The information we collect
Ellan Driver collects::
Data that you give to Ellan Driver
, for example, when you make your Ellan Driver account.
Data made when you utilize our services, for example, area, utilization and gadget data.
Information from other sources, such as Ellan Driver partners and third parties that use Ellan Driver APIs.
The accompanying data is gathered by or for Ellan Driver:
Information you provide
This may include:
User profile : We gather data when you make or refresh your Ellan Driver account. This may incorporate your name, email address, telephone number, login name and secret key, address, installment or keeping money data (counting related installment check data), government recognizable proof numbers, for example, Social Security number, driving permit or identification whenever required by law, date of birth, photograph and mark. This likewise incorporates driver vehicle or protection data. This likewise incorporates the inclinations and settings that you empower for your Ellan Driver account.
Background check information We may gather historical verification data in the event that you join to utilize Ellan Driver services as a driver or delivery partner. This may incorporate data, for example, your driving history or criminal record (where allowed by law). This data might be gathered by a seller for Ellan Driver sake.
User content: We may gather data that you submit when you contact Ellan Driver customer support, give appraisals or compliments to different user, or generally contact Ellan Driver.
Information created when you use our services
This may include:
Location information
Depending upon the Ellan Driver services you use and your application settings or gadget consents, we may gather your exact or inexact area data as decided through information, for example, GPS, IP address and Wi-Fi.
On the off chance that you are a driver, Ellan Driver gathers area data when the Ellan Driver application is running in the closer view (application open and onscreen) or background (application open yet not onscreen) of your gadget.
Riders and drivers can utilize the Ellan Driver application without permitting Ellan Driver to gather their location information. Be that as it may, this may influence the usefulness accessible on your Ellan Driver application. For instance, on the off chance that you don't permit Ellan Driver to gather your area data, you should enter your get address physically. What's more, area data will be gathered from the driver amid your excursion and connected to your record, regardless of whether you have not permitted Ellan Driver to gather your area data.
Transaction information
We gather transaction information identified with your utilization of our services, including the kind of services you asked for or gave, your request subtleties, delivery information, date and time the administration was given, sum charged, separate voyaged, and installment Policy. Likewise, on the off chance that somebody utilizes your advancement code, we may connect your name with that individual.
Usage information
We gather data about how you interface with our services. This incorporates data, for example, get to dates and times, application highlights or pages saw, application crashes and other framework action, kind of program, and outsider destinations or services you were utilizing before cooperating with our services. Sometimes, we gather this data through treats, pixel labels and comparable advancements that make and keep up remarkable identifiers. To discover increasingly about these advancements, if it's not too much trouble see our Cookie Statement.
Communications data
We empower user to speak with one another and Ellan Driver by means of Ellan Driver applications, sites and other services. For instance, we empower drivers and riders, are beneficiaries, to call one another (in a few nations, without uncovering their phone numbers to one another). To give this administration, Ellan Driver gets some data with respect to the calls, including the date and time of the call/content and the substance of the interchanges.Ellan Driver may likewise utilize this data for customer support services (counting to determine question between user), for wellbeing and security purposes, to enhance our items and services, and for investigation.
Information from other sources
This may include:
User feedback, such as ratings or compliments.
user furnishing your data regarding referral programs.
user asking for services for you or for your benefit.
user or others giving data in association claims or debate.
Ellan Driver colleagues through which you make or access your Ellan Driver account, for example, installment suppliers, internet based life services, on-request music services, or applications or sites who utilize Ellan Driver' APIs or whose APIs Ellan Driver utilizes, (for example, when you arrange a stumble on Google Maps).
Protection suppliers (on the off chance that you are a driver or delivery partner).
Money related services suppliers (on the off chance that you are a driver or delivery partner).
Accomplice transport organizations (in the event that you are a driver who utilizes our services through a record related with such an organization).
The proprietor of a Ellan Driver for Business or Ellan Driver Family profile that you use.
Publicly available sources.
Marketing service providers.
Ellan Driver may consolidate the data gathered from these sources with other data in its ownership.
How we utilize your data
Ellan Driver gathers and uses data to empower dependable and helpful transportation, conveyance and different items and services. We likewise utilize the data we gather:
To improve the wellbeing and security of our user and services
For customer support
For innovative work
To empower interchanges to or between user
To give advancements or challenges
Regarding legitimate procedures
Ellan Driver does not offer or share your own data to outsiders for outsider direct showcasing purposes.
Ellan Driver utilizes the data it gathers for purposes including:
Providing services and features
Ellan Driver utilizes the data we gather to give, customize, keep up and enhance our items and services. This incorporates utilizing the data to:
Make and refresh your record.
Verify your identity.
Process or encourage installments for those services.
Offer, acquire, give or encourage protection or financing policies regarding our services.
Track the advancement of your trek or conveyance.
Empower highlights that enable you to impart data to other individuals, for example, when you present a compliment about a driver, allude a companion to Ellan Driver, split charges or offer your ETA.
Empower highlights to customize your Ellan Driver account, for example, making bookmarks for your most loved spots, and to empower speedy access to past goals.
Empower availability includes that make it less demanding for user with handicaps to utilize our services, for example, those that empower hard of hearing or in need of a hearing aide drivers to alarm their riders of their incapacities, permit just instant messages from riders, and to get blazing outing demand warnings rather than sound notices.
Perform inward tasks important to give our services, including to investigate programming bugs and operational issues, to lead information examination, testing and look into, and to screen and dissect use and movement patterns.
Cookies and third-party technologies
Ellan Driver and its accomplices use cookies and other identification technologies on our applications, sites, messages and online promotions for purposes portrayed in this approach.
Cookies are little content documents that are put away on your program or gadget by sites, applications, online media and commercials. Ellan Driver utilizes treats and comparable advancements for purposes, for example,
Validating clients
Recollecting client inclinations and settings
Deciding the prevalence of substance
Conveying and estimating the viability of publicizing efforts
Investigating webpage traffic and inclines, and by and large understanding the online conduct and premiums of individuals who associate with our administrations We may likewise enable others to give group of onlookers estimation and examination administrations for us, to serve promotions for our benefit over the Internet, and to track and give an account of the execution of those ads. These substances may utilize treats, web reference points, SDKs and different innovations to recognize your gadget when you visit our webpage and utilize our administrations, and in addition when you visit other online locales and administrations. It would be ideal if you see our Cookie Statement for more data with respect to the utilization of cookies and different advances portrayed in this area, including in regards to your decisions identifying with such advances.
Choice and transparency
Ellan Driver gives the way to you to see and control the data that Ellan Driver gathers, including through:
in-app privacy settings
device permissions
in-app ratings pages
marketing opt-outs
You can likewise ask Ellan Driver to give you clarification, duplicates or revision of your information.
PRIVACY SETTINGS
The Privacy Settings menu in the Ellan Driver application enables clients to set or refresh their area and contacts sharing inclinations, and their inclinations for getting portable notices from Ellan Driver. Data on these settings, how to set or change these settings, and the impact of killing these settings are depicted underneath.
Location information
Ellan Driver utilizes riders' gadget area administrations to make it simpler to get a sheltered, dependable excursion at whatever point you require one. Area information enhances our administrations, including pick-ups, route and client bolster.
You can empower/incapacitate or change Ellan Driver' accumulation of rider area data whenever through the Privacy Settings menu in the Ellan Driver application, or by means of the settings on your cell phone. On the off chance that you cripple the gadget area benefits on your gadget, your utilization of the Ellan Driver application will be influenced. For instance, you should enter your get or drop-off areas physically. What's more, area data will be gathered from the driver amid your outing and connected to your record, regardless of whether you have not empowered Ellan Driver to gather your area data.
Notifications: Account and trip updates
Ellan Driver gives clients arrange status warnings and updates identified with your record. These warnings are an important piece of utilizing the Ellan Driver application and can't be handicapped. In any case, you can pick the strategy by which you get these notices through the Privacy Settings menu in the Ellan Driver application.
Notifications: Discounts and news
You can empower Ellan Driverto send you push warnings about limits and news from Ellan Driver. You can empower/impair these notices whenever through the Privacy Settings menu in the Ellan Driver application.
DEVICE PERMISSIONS
Ellan Driver may request access to certain device permissions to provide and improve its services. The permissions requested depend on the features you use and your device's operating system.
Location Permission
Ellan Driver may collect your precise or approximate location using GPS, Wi-Fi, IP address, or other available location technologies. Location information may be used to provide accurate pickup and drop-off locations, navigation, trip tracking, nearby services, safety features, and customer support.
For drivers, location information may be collected while the application is running in the foreground or, where permitted and necessary for the service, in the background. You can manage location permissions through your device settings. Disabling location access may limit certain features of the application.
Camera Permission
Ellan Driver may request access to your device camera when you use features that require capturing photographs or documents, such as profile photographs, driver or vehicle documents, identification documents, or other information that you choose to submit through the application.
Camera access is used only when required for the relevant feature. You can deny or revoke camera permission through your device settings; however, features requiring camera access may not function properly.
Physical Activity Permission
Ellan Driver may request access to physical activity or motion-related information where required to support mobility, trip, activity, or safety-related features.
This information may be used to help determine movement or activity during the use of relevant services and to improve the reliability and safety of the application. Physical activity permission can be managed through your device settings. If you deny this permission, certain features that depend on physical activity information may not function as intended.
Notifications Permission
Ellan Driver may request permission to send push notifications relating to your account, trips, bookings, driver activity, service updates, safety alerts, and other important information.
You may control notification permissions through your device settings. Disabling notifications may prevent you from receiving real-time trip updates, booking updates, or other important alerts.
Battery and Device Information
Ellan Driver may access certain device and battery information, where permitted by the operating system, to help maintain application reliability, performance, background operation, and service functionality.
This information may include battery status, charging status, device type, operating system version, application version, and other technical information necessary to diagnose errors, improve performance, and support essential application features.
Ellan Driver does not use battery or device information for purposes unrelated to providing, securing, maintaining, or improving its services.
Managing Permissions
You can grant, deny, or revoke device permissions through your device settings. If you deny a permission, some features of Ellan Driver may be unavailable or may require you to provide information manually.
Permission availability and controls may vary between Android and iOS devices.
Data Deletion Request
Users have the right to request the deletion of their personal data collected through the App. To request deletion of your account and associated personal data, please contact us through the support/contact details provided in this Privacy Policy and clearly mention “Data Deletion Request” in your request.
Upon receiving a valid request, we will review and process the request within a reasonable period, subject to any legal, regulatory, security, or legitimate business requirements that may require us to retain certain information.
Some information may be retained where required by applicable law or for legitimate purposes such as preventing fraud, resolving disputes, enforcing our agreements, or maintaining required transaction records.